Prior to the current 1.1.1 version of software you needed to clear the cache of your device (i.e. Ipad, Laptop) when you updated or it would have issues connecting when using your desktop shortcut. If you can connect to the LS-1 using the web browser then you are ok and just need to erase cache. Or simply upgrade to the current version 1.1.1 and it will remedy itself. Hope that helps.